This website is maintained and administered by Hospitality Group Training ABN: 596 203 923 09. This privacy statement sets out the manner in which Hospitality Group Training will deal with information submitted to it through this website by members of the public.
While collecting and handling your personal information we abide by the National Privacy Principles (“NPPs”) established under the Privacy Amendment (Private Sector) Act 2001. Information about the NPPs and your privacy rights can be found at the Privacy Commissioner’s website at


When you visit this website, a record of your visit is kept for statistical and research purposes. Similar records may be kept when you use any of the interactive features found in this website.

Collection of personal information

The type of personal information we collect from you includes;

  • your name and address
  • your telephone numbers
  • your email address
  • your computer IP address from our website
  • details of your previous dealings with us

We may collect your personal information in the following ways;

  • in any discussions we have with you whether in person or by telephone
  • through our website or email server by way of ‘cookies’. (see information on cookies below)
  • through customer feedback and survey forms
  • through the quality control checklist

If you give your consent;

  • we may use the information you provide to send you information and updates including but not limited to marketing material and special offers
  • to compose diagnostic and statistical information for our computer network
  • to evaluate and improve the effectiveness of our website

The information you provide will not be released to any third party without your consent which may be given during the registration process, or at any time afterwards, unless Hospitality Group Training is compelled to do so by law.

Updating and accessing your personal information

If you become aware or believe at any time that information we hold about you is inaccurate, incomplete or outdated, you may contact us by any of the methods set out below and provide us with evidence of the inaccuracy and if we agree that the information requires correcting we will take all reasonable steps to correct the information.
In most cases, you are entitled to access your personal information. We will try to respond to any request for access within four weeks, depending on the complexity of the information or the request. Under the NPPs, access can be denied in certain circumstances; we will give you our reasons for denying access if we do so. If the request is complex or time consuming, we may charge a fee for giving you access.


Our website uses cookies which allow us to identify your browser while you are using our site. Cookies allow us to track usage patterns so that we can measure the level of interest in various areas of our site. They do not enable us to identify you. Most web browsers are set up to accept cookies. You can re-set your browser to refuse all cookies or to receive a warning message with each cookie which you can then refuse by turning it off in your browser. Your internet service provider should be able to assist you to set your preferences. Unless you provide an e-mail address in the course of your visit to our website, we cannot identify you.

The security of your personal information

We treat your personal information at all times as confidential. All paper files are stored in lockable cabinets which are locked out of hours. The office is manned at all times during office hours. Out of hours access to our premises is controlled by allowing only personnel to access the premises. All electronically held information is protected through the use of firewalls and access passwords on each computer. Data is backed up each evening and stored securely off site.

Complaints process

If you have a complaint about our treatment of your personal information, you should contact us by any of the methods set out below. Depending on the complexity of your complaint, we will consider and respond to it within 40 days.
We will endeavour to resolve any complaint to your satisfaction. However, if you are not satisfied with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.

Contacting us about privacy

Address: General Manager, PO Box 754, West Perth WA 6005
Telephone: (08) 9481 1602
Facsimile: (08) 9481 1603